Privacy policy

This policy applies to the Furryfur Partners Android and iOS apps and the partner support pages on furryfur.dog. This policy does not replace the privacy practices of a partner business that independently collects information from its customers.

We collect information that partners enter, upload, or create while using the app:

• Account and profile details, including email address, name, city, phone number, number of pets, and profile photo.
• Sign-in information returned by Google or Apple when those sign-in methods are used.
• Pet and pet parent details, including names, contact information, breed, appearance, birth date, and pet photo.
• Visit videos and audio, original file details, reports, analysis results, and safety observations.
• Feedback messages and optional photo or video attachments.
• Notification tokens, notification status, app version, build version, platform, and update information.
• Limited technical diagnostics, such as error messages and stack traces. Sentry is configured not to collect default personally identifiable information, request bodies, cookies, prompts, or AI responses.

We use this information to:

• Create and secure accounts, maintain profiles, and provide the Partners app.
• Organize pet records and analyze visit media to create pet behavior and wellbeing reports.
• Send verification codes, report emails, and report-ready notifications.
• Respond to support and feedback, improve reliability, and investigate errors or misuse.
• Comply with legal obligations and protect users, pets, Furryfur, and the public.

Pet photos and visit media may be sent to Google Gemini to generate behavior and wellbeing analysis. Larger video files may be uploaded temporarily through Google's File API and are deleted from that temporary service after analysis. AI results can be incomplete or wrong and are not veterinary diagnoses.

We use service providers only where needed to operate the app. These include Google and Apple for sign-in, Google Gemini for analysis, private object storage for media, Expo for push notifications, Resend for verification and report email, Sentry for limited error diagnostics, and Railway for application and database hosting.

Feedback text and account contact details may be sent to a restricted internal notification channel so the Furryfur team can respond. We may also disclose information when legally required or to prevent fraud, abuse, or harm. We do not sell personal data and the Partners app does not contain advertising.

We keep account information and app content while an account is active and as needed to provide reports and support. When an account is deleted, related profile, pet, visit, report, feedback, notification token, and stored media records are deleted. We may retain an account deletion reason without a link to the deleted user, plus limited records when the law requires them.

A partner can delete an account immediately from Profile, Delete account. A partner who cannot use the app can follow the steps on the account deletion page.

Partners can review or update profile details in the app, control notification permission in device settings, and delete their account. Pet parents should contact the partner business that entered their information or email Furryfur if they want help locating the responsible partner.

We use access controls, private storage, signed media links, and encrypted network connections. No system is completely secure. Providers may process information in countries outside the user's own country, subject to their safeguards and applicable law.

Furryfur Partners is a work app for adults and is not directed to children. Do not create an account or provide personal information if you are under 18.

We may update this policy as the app or legal requirements change. The updated date above shows the current version. Questions or privacy requests can be sent to [email protected].