Partner support

Email [email protected] from the address used for your Partners account. Include the app version, device model, and a short description of what happened. Do not email passwords, verification codes, or pet media unless support specifically asks for it.

Check that the email address is correct, then request a new verification code. Use only the newest code and check spam or filtered folders. Google or Apple sign-in may also require an active connection and access to the selected account.

Keep the app open while a visit upload starts and use a stable connection. Analysis can take time after both visit videos arrive. If a report remains unavailable, send the pet name, approximate upload time, and any error message to support. Do not send the original video unless requested through a secure support process.

Allow notifications in Android settings to receive report-ready alerts. Open Profile and choose Check for update to install an available Furryfur update. Play Store releases may still require an update through Google Play.

Read the privacy policy and terms of use. To permanently remove an account, follow the account deletion instructions.